RETURN & REFUND POLICY
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy (https://eqz.co.in/faqs).
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
- Support.exqucentzeva@eqz.co.in
- 22 GRD floor chandu park krishna Nagar Delhi 110051
This document was last updated on June 27, 2024
Return and Refund Policy
RETURN POLICY
Last updated June 27, 2024
onditions
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Exqucent Zeva Private Limited
Attn: Returns
RMA #
22. Grd floor, Chandu park, Krishna nagar, Shahdara
Delhi, Delhi 110051
India
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your Item to process your return or exchange. We will notify you by email when your return has been processed.
After the completion of return , Refund will process in 4 - 7 business days.
EXCEPTION
The following items cannot be returned or exchanged:
. Item in which tag is removed, or item due to some strain or physical incident or accident, or chemical used which causes damaged or some defects to product return cannot be approved and refund not provided. Also, item which is not identical to original item which was delivered cannot be returned.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. But it will be applicable only if reported to us in 24 Hours of receiving item.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: