🛍️ Orders & Payments​

Q1. How do I place an order?
A: Simply browse our collections, select your size or style, and click “Add to Cart.” Follow the checkout process to complete your order securely.

Q2. What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and wallets. For selected locations, Cash on Delivery (COD) is also available.
Q3. Can I modify or cancel my order after placing it?

A: No , you can't modify and cancel the order if placed.

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🚚 Shipping & Delivery​

Q4. Do you offer shipping all over India ?
A: Yes, we ship all over India. Shipping charges and delivery time vary depending on the destination.

Q5. How long does shipping take?
A: For domestic orders, delivery takes 3–7 business days. 

Q6. How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. 

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🔄 Returns & Exchanges​

Q7. What is your return policy?
A: We accept returns of defective product if reported to us in 24 hours of delivery , we accept returns of non defective &  unused items with original tags and packaging within 7 days of delivery . Jewellery items must be unworn and not broken or defective .

Q8. Are there any items that can’t be returned?
A: Due to hygiene reasons, earrings and personalized items are non-returnable. Sale items are also final unless damaged.

Q9. Is exchange allowed ?
A: No , currently we don't have exchange policy .

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💎 Jewellery Care & Info​

Q10. Are your jewellery pieces real gold/silver?
A: Our collection includes both fine jewellery and premium imitation jewellery. Product details are clearly mentioned.

Q11. How should I care for my jewellery?
A: Store your jewellery in a dry place, avoid direct contact with water, perfumes, or chemicals, and wipe gently with a soft cloth after use.

Q12. Do you offer jewellery customization?
A: Yes! We offer customization for selected designs. Please contact us to discuss your requirements.

 

👗 Apparel Fit & Fabric

Available on Amazon , Flipkart , Ondc , Swiggy Minis

Q13. How do I find my size?
A: Please refer to our size chart on each product page. If you're in between sizes, we recommend sizing up for comfort. ( Amazon , Flipkart , Ondc , Swiggy Minis)

Q14. What fabrics do you use?
A: We use a range of premium fabrics including organic pure  cotton . Each product includes material details.

Q15. Do you offer custom sizing or tailoring?
A: For more details on this contact us on our customer support.

 

💬 Customer Support

Q16. How can I contact your team?
A: You can reach us via email at support.exqucentzeva@eqzstore.in or WhatsApp us at 9289200474. Our working hours are 10 AM – 6 PM, Monday to Sunday.

Q17. Do you have a physical store I can visit?
A: Currently, we operate online only, but do check our events page for pop-ups, exhibitions, or store launch announcements.

Q18. Can I request a gift package ?
A: Absolutely! You can select the “gift packaging” option during checkout .